WEBVTT
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What?
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I didn't change my hat.
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Oh, I just noticed.
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Oh dang.
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I went the whole episode without changing my hat.
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All right Three two.
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I should have changed it for the intro.
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Go ahead.
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No, now my Alexa is talking for some reason.
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I have no idea.
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These are good bloopers for us.
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Go ahead.
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Welcome everyone to another episode of Dynamics Corner.
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I have a joke for you, brad.
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What's the joke?
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I tried telling an old sustainability joke the other day, but ironically it had already been recycled too many times.
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I'm your host Chris, and this is Brad.
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This episode was recorded on March 21st 2025.
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Chris, chris, chris, sustainability what is sustainability?
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And did you know?
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Business Central has sustainability and has many improvements to sustainability.
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It also has e-documents and has undergone some big changes with the 1099s With us today.
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We had the opportunity to speak with Alex Andetovic.
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Hi guys, Good afternoon.
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How are you doing?
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I'm good, you're tired.
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Afternoon, how are you doing?
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I'm good?
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Yep, tired.
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Just closing, yes and no, I'm tired, not because of today's work.
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I'm tired because of the last two, three months of work, many new things.
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I am the most guilty guy in the company.
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I talked with Yannick, my manager, and said okay, just to understand, you are not guilty at all.
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So every time when we talk in general, okay, he said okay, deliver less, deliver less, relax.
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This is not important.
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You know, I don't want you to burn out, but you know when you see what you must deliver.
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So now, really must, and now this is complicated what is really must?
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And for me this is not problem to say to you.
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You know, guys, partners, I can say no, we cannot do it.
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I know everyone wants more, but sometimes you need to say no, but saying no to myself this is the most complicated thing, because you know, if you do not deliver in this way, it will be too late later.
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And this is the biggest problem how to say no to yourself.
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And I still didn't learn Two days ago.
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Now I'm older, I'm 53.
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I had a birthday two days ago, happy birthday.
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Yes, thank you, but I really hope in the next 20 years you'll learn how to say no.
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That is challenging.
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I find the saying no.
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I think as you get older it gets easier in a sense, but it's sometimes important to say no.
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I struggle with it myself, with saying no because you want, in some cases you want to help, you want to see progress, you want to see improvement.
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That saying no at times is being helpful, because then you're setting expectations ahead of time instead of telling somebody or telling someone or committing to do something and then realizing that it may be more time consuming than you think or other things may come into play that are emergencies which would tear it off and I know for you this time of year is crazy because you have the wave one coming out, you have the bc launch event.
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You have some conferences, you have to go to we finish with launch event.
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Okay, it will come in a few days, but we finish recording, so I'm okay.
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I had 14 or 15.
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I I think 14.
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At the end I removed one of the sessions, so 14 sessions for this launch event.
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But you can see, it will be a bit different.
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We made a decision to make it different.
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Our telemetry says to us I don't know, because I didn't look, this is what we got the feedback that people do not spend more than two, three minutes watching video from PCLA in average.
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So you know having bots new in 20, 30 minutes.
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It sounds that you know we are investing our energy to prepare demos, to prepare slides, to explain everything and in the end it seems that nobody is watching this.
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They could be watching in small chunks though, Because I do that from time to time.
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Yeah, but you know this is the problem, Because when you want to find, you can, for example, watch you in one area, whatever area it is, and now you are interested for two or three things, but you need to find.
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This is what is the problem.
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This is a problem for you, this is a problem for us.
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Maybe you will not find it at all, or maybe you will waste your time just trying to find.
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So we decided let's split this into small videos.
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I like that yeah it's nice Small chunks.
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So let's see how it goes.
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You know, I had a few of them that couldn't.
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Actually, one is bigger, I think 20 minutes, something like that, and for co-pilots it's up to 10 minutes because you need to explain what is under the hood, how it works, what is under the hood, so you need some 10 minutes, but for others, I think that most of them 4, 5, 6 minutes.
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So minimum from my side, what I did and let's see how people will like it.
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I'm curious to see how that goes, because I do like the micro learning type approach, where maybe you have smaller chunks of topics.
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Then you can lead into a more in-depth discussion for things that interest you.
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I know that YouTube does a good job of trying to put chapters or you could put chapters in there but I think having a bunch of smaller videos, almost like shorts Chris, I know you've been doing a lot of shorts for us but having shorts that are maybe five minutes or so that then can take you to a longer episode, so you get a good overview.
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And it may not be that I'm interested or not interested.
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I may not know if I'm interested, but within that five minutes I can see that this topic is something that interests me.
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I know that if we're talking in this example about the what's new in 2025 wave, one which I hope we can talk about with you in a few moments yeah, not everybody will read the release notes or you go to the webpage that tells you all of the features, so you may not know what's there.
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So to see it in video and short chapter like and chapter like layout might help people, because I really don't know how many people read these days, to be honest with you, I think, with the AI search engines, with Grok, with Copilot, with all of the others it summarizes and takes things and gives you everything in that short snippet and then you can jump to read more if you want.
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I think that's happening also on video.
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You talk about shorts.
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You know it's interesting in YouTube.
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Brad and I start doing YouTube shorts and I do it maybe once a week or so and then schedule it out and I'll tell you.
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Youtube shorts allows you up to 60 seconds, even if it's coming from a full video.
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It's we actually get more views on this YouTube shorts than the full length.
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And then what happens?
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That you can link it to the full length in case they're interested.
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They know that they can go to the full, full length video and they can watch it.
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Yeah yeah, absolutely, you're right.
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You know, uh.
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Now actually, uh, we were in a situation we didn't know how to do, what to do, because we started with uh, we got some budget to make some really short videos Not maybe shorts, but let's say two minutes, something like that and we created one for, if I'm not wrong, for a manufacturing, one of the manufacturing features for Andre I'm not 100% sure, you know, my head is full of all possible information, so maybe I forgot.
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Or for Shopify, whatever, never mind.
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But when I looked at that and Yannick Shopify whatever, never mind.
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But when I looked at that and Yannick said, ok, maybe we can go launch event this way, but these videos are customer oriented.
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You can briefly explain and this is much more marketing video what you can do ok, with new feature, but what you can do.
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But this is really nice.
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But with the launch event, we are targeting partners.
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So we want for you to know what we deliver and for partners, this is not enough just to see how it works.
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You need to understand what is under the hood, sometimes to explain maybe code, maybe something.
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For example, now in Electronic Voicing, we introduced new interface.
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Without knowing what is behind the scene, you cannot continue your work.
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We decided okay, let's keep it shorter, let's be focused on specific areas, but not to make something customer-oriented.
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This is still part-oriented, so we cannot cut to two minutes you need.
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Sometimes we have customer oriented.
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This is still part oriented, so we cannot cut to two minutes you need.
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Sometimes we are facing challenges, people asking why are you investing in this area?
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Why you didn't invest in another area?
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You know and with what you people can be sometimes disappointed, why you deliver this, and I need to provide some context yes, I need to provide context why we did it.
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Because you know, just going into the head and okay, we delivered this and this, I said, okay, why the hell you are doing so?
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So we need to explain some context In one minute, maybe not going deeper, but in one minute.
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To explain context.
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What was the problem?
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It was maybe a feedback from customers, from partners, what we wanted to achieve or maybe this is our view, but what we wanted to achieve with this feature, but just to give some context after that to explain how it works.
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And it depends from feature to feature to go under the hood or not.
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So let's say, we decided to go this way for this launch event.
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We will see how it will go.
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I hope it will go.
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I hope it will be better for partners, because if they do not spend so much time to go into detail, so probably it will be better and, in a parallel, probably we will continue to to work this shorter, much shorter videos for customers.
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So this is idea to help partners instead of showcasing all the time what is new to make something.
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I don't know how we will do it in the end, because we are thinking now this is on the designer side we want to make possible for customers for them to see what is new in release, Because now they are dependent on partners, and that's okay.
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But you, as a partner, you have more and more customers.
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You will not have enough time to go to each of customers and say, okay, let's look at this and this.
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If this is new, maybe this is useful for you.
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We were thinking, okay, let's do opposite, but we still don't know how let's make this somehow available, but, you know, available on YouTube.
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This is not enough.
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We don't expect from our customers that they are focused on business centers.
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They are focused on their daily job and that's it.
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So somehow we need to see, maybe some notification, what is new.
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So if they're interested for, maybe based on their role center you know, we still don't know how we are thinking about that, but this is just our future they will see what is new and then, if they see, aha, this is interesting, then I will ping my partner to ask him if this is possible to be implemented in my case or how it will work.
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So let's make this proactively, because wasting your time explaining to all customers what is new, this is wasting your time.
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But another way maybe we can influence customers, that they will ping you.
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What is really important for them Still don't know.
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This is a little bit more complex story from marketing, from customer oriented.
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So we have many people involved in that, just to find the best solution, and probably it will not be the best solution.
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You cannot find one fit for all, but yeah, you will never find one fit for all, even as you talk about the features that get added.
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people are self-centric and they want to see things for them, sometimes not realizing that there may be another majority or another group that wants that feature added to it, but lots of great things going on and, I know, with the 2025 wave one coming just around the corner, and we wanted to talk with you about some of the areas that you're responsible.
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Before we jump into that, can you tell us a little bit about yourself?
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Okay, aleksandar Totovic, guy working at Business Central, 20 plus years, I don't know how many, and if you're looking in IT I'm really a dinosaur.
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It sounds maybe weird but I really really made my first code when I was 10.
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And now when I say I was 10, this is maybe for new kids this is normal.
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But keep in mind I am 1972.
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So in my age computers was not something normal.
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Especially I'm in Serbia, but in this age it was Yugoslavia.
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It was a socialist country.
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We didn't have access to computers.
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So in 1982 it was my first chance to see a computer in some organization for kids, something like that, and I saw a ZX80.
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And after two months we got 81.
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So first it was half a kilobyte memory.
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If I remember, another one ZX81, was one kilobyte of memory.
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So now explaining someone, it was computer, so I remember.
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But I made my first code before I saw computer ever.
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So I put on a piece of paper and I wait in the queue in this organization to have my five minutes in the front of computer to rewrite this code to start.
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So this is 40 plus years somehow in it.
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It's amazing and individuals don't realize that my first I'm up there with you.
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My first time coding was with a timex sinclair in basic and it had a cassette tape and that's where you saved your information to and you had to use the counter to find where it was on the tape.
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Chris, you don't know anything about this, I know.
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Yes, of course, but times were almost easier back then.
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I hate to say it.
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With the way that information moves and the advances in technology and how rapid it's going, time was easier back then.
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I don't mean to cut you off, but, yeah, I'm going back and reminiscing when you said when back in the early days, and then my second computer was a Tandy 1000.
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Remember, radio Shack used to be big with the computers.
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But I'll continue, I'm sorry.
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My first computer was Commodore.
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I had a chance after ZX8081 to work on Synchron Spectrum, but my first computer was Commodore 64, and, wow, I got it from my parents and it was the best gift I got in my life.
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You know, finally I had my computer in my room and they said you had to use tape and you had to find azimuth every time, if this is all days, and we went to turbo to load faster all days.
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But you know I'm really too too old, old days, but you know I'm really too too old.
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And now I can compare with my grandson and my grandson's first word was sa.
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But okay, sa doesn't mean anything for you, but it was.
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He's trying to say Alexa.
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So, yeah, okay, now he's communicating.
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He's three and a half and he's communicating.
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He's three and a half and he's communicating with Echo properly.
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He's asking what he wants to get.
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And now just compare I was born much before personal computers ok, not computers, but personal computers.
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And now, comparing with his generation, he's born in AI era, because he saw all of us Alexa play music, alexa turn on TV and he concluded okay, alexa is a miracle.
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And he tried to say first, not mom, not dad, first was sa trying and he was so angry why Alexa didn't answer to him.
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But you know, this is what they want to do.
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Now sometimes people are talking, okay, ai, what we will do.
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No, we need to put in different shoes.
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Now we are looking.
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He is three and a half, but in 15 years he will be 18, 19 years old.
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He will work with computers regularly.
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He will study.
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This is not so far and he this is not.
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If he will use AI, he was born with AI.
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So this is the situation.
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He was born with AI.
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This is absolutely natural for him.
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He will not.
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He will trust Of.
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He will not trust.
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Of course he will trust.
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And now this is on us to work properly with AI to make really trustworthy so people will really trust.
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We will not have failures.
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We have a big obligation and a lot of things to do to make this AI, to put this AI in the right direction because of these future generations.
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This is, this is really.
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This is not easy to understand.
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This is really not easy to understand.
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You know I, I'm trying, I'm watching him, but this is it's you.
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You hit that it's each generation grows up with what was available at the time and, as you had mentioned, it becomes natural.
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So, in a household where a baby is growing up or a young child is growing up and they hear someone yelling at Echo or Alexa or something, they think that's just natural and, like you said, they don't know life without it.
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Therefore, they don't understand some of the challenges with it or understand some of the arguments to where, maybe why we should or shouldn't use AI, because they don't know anything else, you know this is the same if you look in the Internet.
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I remember when I used the modem and you know, with the phone connection waiting a couple of minutes, connection waiting a couple of minutes, and then if I wanted to download something I had to wait for a couple of kilobytes.
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I had to wait 15, 20 minutes to get it.
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Okay, days if you wanted to download a movie.
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Nothing was that big back then, Chris.
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You're dealing with like 1,200, 2,400 modems.
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I remember the days.
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I'll tell you.
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Music was a tough one, because that was easy to download.
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It took forever.
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Yes, you have to wait, sometimes one hour to download one song and you just wait.
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Okay, finally, I have this song on my computer.
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But now you know people are.
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I don't look in the current generation, future generation, I'm looking at myself.
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For me, this is natural.
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If I do not have internet for five minutes, oh, this is stressful.
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I don't know what is the problem.
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I call my phone, my internet provider.
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A few days ago I watched something on Netflix.
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It was 10.30 pm and I lost internet.
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Oh, come on.
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And in the end I lost internet for maybe five minutes and I immediately I didn't wait.
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I called them by phone and said but this is 10 pm.
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I said I don't care, I'm paying you.
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I didn't have time earlier.
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I need internet now because now I have a chance to watch my movie.
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It's so true, this is normal it's unbelievable how attached we've become to all this technology, and it's I like laughing and talking about some of these old stories because I think in our generation, if you look at the changes in technology, more has changed in that generation than has changed in any other time.
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We went from the introduction of the cell phone, introduction of the internet, in essence, and an introduction of even so many different things.
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Everything is so instant now versus you know we were a little bit more patient.
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Then you know we were able to do other things, and then now it's like when you don't get the information as quickly as possible, you get frustrated and it's like I need this information quickly.
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But yeah, and then with AI, it makes it easy for our kids.
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You are right and yeah, something.
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This easy access to information can be tricky and it can lead us to lose our focus.
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So I still think you know technology is a great thing.
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But if you look back, let's move outside technology.
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Let's look, for example, dynamite Dynamite sorry my English.
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Is this useful or not?
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Of course it can kill people, but this is really useful.